Glossary

Project identity

Seena Named after Ibn Sina (Avicenna), often regarded as the father of the scientific method. The name underscores the mission: bringing rigor and humanity to product research.

Sites and installation

Site One installation point — a production web property (domain) where the Seena widget runs. Every site has a unique site_id referenced by your install snippet. Native mobile apps will become their own kind of site in the near future; for now, all sites are web. See Sites.

The Seena Dot widget The JavaScript that Seena loads into your site. Renders the feedback pill, evaluates triggers, and runs interviews.

Workspaces and roles

Workspace The team scope in Seena. Sites, agents, insights, and subscriptions all live in a workspace. Solo users have one personal workspace; teams share one.

Owner / Member / Viewer The three workspace roles. Owners control billing, membership, and governance; Members create and edit; Viewers read. See Workspaces and members.

Sessions and interviews

Session One visitor's time on your site — from first pageview to drop-off. Sessions exist whether or not an interview runs; they carry the events and metadata that agents key off of.

Visitor An anonymous or identified person browsing your site. Identified via Custom Data if you've wired that up.

Interview One conversation between an interview agent and a visitor, attached to a session. Includes transcript, audio (for voice), and extracted insights. Typically 30–90 or more seconds.

Interview agent The AI moderator that runs interviews. Seena has two kinds — the always-on general feedback agent and custom interview agents that fire on conditions you set. See What is an Interview Agent.

Text fallback The accessibility mode where visitors type responses instead of speaking. Same questions, same insights pipeline, different transport.

Triggers and governance

Trigger The condition (or compound conditions) that tell a custom agent when to invite a visitor to have a conversation. See Triggers.

Agentic trigger (Pro) A trigger that fires on a detected behavioral pattern — frustration, engagement, confusion, intent to leave — rather than a deterministic event.

Governance The workspace-wide rules that gate triggers from actually engaging visitors: per-session cap, cooldown, dismissal escalation, visitor recurrence. See Agent governance.

Priority The ordering number on a custom agent. When multiple agents match simultaneously, the lowest priority number fires first.

Insights and briefings

Insight A single structured finding: a statement, a description, a theme, supporting quotes and events, and a confidence score. Always traceable back to specific interviews. See What is an insight.

Briefing A short, ranked narrative summarizing recent insights. Daily or weekly. Personalized per user. See What is a briefing.

The Librarian The in-dashboard research assistant. Chat with it in plain language; it answers with evidence from your workspace's data. See The Librarian.

Behavioral events

Event A breadcrumb captured during a session — pageview, click, scroll, exit, error, or a custom event you emit from your own code.

Rage click Rapid repeated clicks on the same element. A classic frustration marker.

Dead click A click on an element that doesn't do anything interactive. Usually a visual design issue.

Scroll-away A fast scroll past content that indicates the visitor decided not to read.

Form hesitation A long dwell on a single form field. Usually indicates confusion or reluctance.

Billing

Usage How Seena meters work. Every interview, analysis step, briefing, and Librarian chat draws on a single monthly bar tied to your subscription. See Usage and billing for how it scales.

Monthly usage The allocation included with your subscription tier. Refreshes each billing cycle; unused monthly usage does not roll over.

Reserve A dollar-denominated top-up balance you can add on top of your subscription. Never expires; consumed only after your monthly allocation is used up.

Paid seat / Viewer seat The two seat types on Pro and Max. Paid seats can create and edit; viewer seats are read-only and free. The workspace owner counts as one paid seat. Pro is capped at 3 paid + 5 viewer; Max is unlimited on both.

Subscription Your plan — Explorer, Pro, Max, or Enterprise. Attached to a specific workspace; separate workspaces have separate subscriptions and balances.

Technical

Session token Anonymous identifier for a visitor session. Scoped to one site. No cross-site tracking.

Context pack The AI-generated summary of a page's purpose and content, created during site crawling. Provides background for agents during interviews.

Evidence Graph The connected knowledge layer internal to Seena where all the data come together to be analyzed in the same way a PhD researcher would approach analyzed multi-modal data.